Canon opened two new customer service and support operation centers last week – the Canon Experience Center in Costa Mesa, Calif. and a newly expanded customer call center in Albuquerque, New Mexico.
The Canon Experience Center, a new branch of the Canon Americas Marketing Engineering Technology Center (METC), opened Nov. 5. The Canon Information Technologies Services, (CITS) in New Mexico opened the next day. Albuquerque Mayor Richard Berry marked the occasion, along with Canon executives and staff.
“These facilities will allow us to connect with our customers on the west coast and further support the needs of all our customers, no matter where they are located in the U.S.,” said Yuichi Ishizuka, president and COO, imaging technologies and communications group, Canon U.S.A.
The 38,000 square-foot Canon Experience Center in Costa Mesa is a renovation of an existing Canon-owned facility, which now offers face-to-face service and support. The new facility features an education center and 35-seat theater where Canon Live Learning, Explorers of Light (EOL) and Canon Professional Services (CPS) events will be held throughout the year. The Canon Experience Center also has a nearly 5,000 square-foot, showroom that displays Canon products ranging from the Canon PowerShot family to the Cinema EOS lineup to large format imagePROGRAF printers. It also features a lounge where members can relax while their equipment is being cleaned or repaired, as well as a photo studio.
Throughout the facility there are a number of image galleries that feature images taken by Canon EOLs, along with several images that were captured by Canon customers, including two Canon CPS members and four participants of a Canon Live Learning Destination Workshop.
“I feel honored to have my work recognized by Canon and showcased in the gallery at the Canon Experience Center,” said Chris Martin, photographer and Canon Live Learning participant. “The resources Canon provides to me as a photographer run the full spectrum, from video tutorials to instruction manuals, covering not only the nuts and bolts of the cameras, but also how to use these features to produce optimal results. Even more invaluable, though, was the hands-on instruction during the Live Learning event that brought out a creative side of me that I never knew I had.”
The facility will be home to approximately 75 employees, and will host ongoing employee training. In addition, the facility offers repair and maintenance.
The new 33,682 square-foot CITS call center in Albuquerque provides support to Canon’s professional photographic, cinema, printing and office systems customers. By spring 2015, the center will also support customers using small office and consumer imaging products, including digital cameras, camcorders, large format printers and copiers.
